Refund Policy
Last updated: September 11, 2026
1. Prepaid credits
Access to the service is prepaid. Credits are consumed only by successful API usage; failed or rejected requests are not charged. Credits have no expiry while the account is active.
2. Eligibility
Refunds of purchased credits are available within 14 days of the payment, provided the credits have not been substantially consumed (less than 10% used). Refund requests after this period are handled at CanRouter AI's discretion.
3. Chargebacks and disputes
If a payment provider reverses a payment (chargeback), the corresponding credits are revoked and the account may be suspended until the dispute is resolved. Fraudulent or abusive usage voids refund eligibility.
4. How to request
Contact support at [email protected] with the payment reference from your invoices page. Approved refunds are returned to the original payment method within 10 business days.