Support center
Answers to common questions, and a ticketing system for everything else.
First-line support in Canada
Our first-line technical and customer support team is based in Canada and is your initial point of contact for account, billing, and API issues. Support hours are 9:00–17:00 Eastern Time (UTC−5/−4), Monday through Friday.
First response
Within 1 business day for normal-priority tickets
High priority
Within 4 business hours for service-down and billing-blocked issues
Escalation
Complex model or provider issues are escalated to the upstream provider on your behalf
Email: [email protected]
A request failed — what do I do?
Copy the request ID from the error response and include it in your support ticket. Request IDs let us trace the full lifecycle of the call.
How do I check what I was charged?
Every request appears in your dashboard logs with its token count and exact charge. The billing page shows the same figures as ledger transactions.
My API key stopped working.
Check the key status in the dashboard. Keys can be disabled, expired, or rate-limited — each state is visible there.
Can I get a refund on unused credits?
Open a ticket and we will review your account. Refund decisions are handled case by case through our billing system.